# Contact Us and Help Center
> **Author:** admin | **Published:** 2026-11-08 | **Source:** https://rihlafashions.com/contact-us/

## Executive Summary & Direct Answer
The Contact Us and Help Center at Rihla Fashions provides comprehensive customer support for inquiries and assistance. Our dedicated team is available to ensure a seamless shopping experience for our valued customers.

## Key Takeaways
- Comprehensive customer support.
- Available Monday to Saturday.
- Dedicated to customer satisfaction.

## Complete Guide & Analysis
Customer Concierge & Support Hub
        

We are here to assist you | Hours: Mon–Sat, 10:00 AM – 7:00 PM IST

    

    
        

Welcome to the Rihla Fashions Help Center. Whether you need styling advice, order tracking updates, exchange assistance, or corporate inquiries, our dedicated customer care team is at your service.

    

    
        

## Direct Support Channels

        
            
                ✉
                

### Customer Help Desk

                

For order queries, returns, sizing, and styling:

                

pankaj.s.jha@gmail.com

                Average response time: Within 4 hours
            
            
                ☎
                

### Help Desk & WhatsApp

                

Direct assistance with our concierge team:

                

pankaj.s.jha@gmail.com

                Available Monday – Saturday, 10 AM to 7 PM IST
            
            
                ⚑
                

### Corporate Headquarters

                

IMU Creation (OPC) Private Limited

                

C/O Prithvibhai H Chouhan, Bardan Gully, J M T Road, Asalpha, Ghatkopar, Mumbai - 400084, Maharashtra

                

Official Email: pankaj.s.jha@gmail.com

                

📍 Find on Google Maps ↗

                GSTIN: 27AAGCI4965B1ZK
            
            
                📬
                

### Postal Correspondence

                

Formal notices, legal mailings & written queries:

                

C/O Prithvibhai H Chouhan, Bardan Gully, J M T Road, Asalpha, Ghatkopar, Mumbai - 400084, Maharashtra

                Attn: Legal & Customer Relations Desk
            
        
    

    
        

## Frequently Asked Questions (Self-Service Help Center)

        
            
                

#### 1. How can I track my order status?

                
                    

Once your order is dispatched, you will receive an SMS, WhatsApp message, and email containing your carrier name and Air Waybill (AWB) tracking number. You can also view live tracking anytime by logging into My Account → Orders.

                
            

            
                

#### 2. What is your return and exchange window?

                
                    

We provide a 7-day return and exchange window from the date of physical delivery for unworn garments with all tags attached. Sizing exchanges are complimentary. Please review our Refund and Cancellation Policy for complete details.

                
            

            
                

#### 3. How do I download my GST Tax Invoice?

                
                    

A physical GST invoice is attached inside every package. You can also download a PDF copy anytime from your account dashboard under My Account → Orders → Download Invoice. B2B buyers will see their registered GSTIN displayed for Input Tax Credit (ITC).

                
            

            
                

#### 4. What payment methods are accepted?

                
                    

We accept all major UPI apps (Google Pay, PhonePe, Paytm), Debit and Credit Cards (Visa, MasterCard, RuPay, Amex), Net Banking across 50+ Indian banks, and Cash on Delivery (COD) on serviceable postal codes.

                
            

            
                

#### 5. Can I cancel an order after placing it?

                
                    

Yes, orders can be cancelled free of charge prior to warehouse dispatch via your account dashboard or by contacting support immediately. Prepaid cancellations receive a 100% refund within 5–7 banking days.

                
            
        
    

    
        

## Statutory Grievance Redressal Officer

        

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer details are published below:

        

Name & Designation: Customer Care & Compliance Officer

        Company: IMU Creation (OPC) Private Limited

        Registered Office: C/O Prithvibhai H Chouhan, Bardan Gully, J M T Road, Asalpha, Ghatkopar, Mumbai - 400084, Maharashtra

        Address for Correspondence: C/O Prithvibhai H Chouhan, Bardan Gully, J M T Road, Asalpha, Ghatkopar, Mumbai - 400084, Maharashtra

        Official Corporate / Admin Email: pankaj.s.jha@gmail.com

        Direct Grievance Email: pankaj.s.jha@gmail.com

        Help Desk Helpline:  (Mon–Sat, 10:00 AM – 7:00 PM IST)

        Statutory Timelines: Acknowledgment within 48 hours; resolution within 30 days.

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**Canonical Reference:** [Contact Us and Help Center](https://rihlafashions.com/contact-us/)