Terms and Conditions

1. Definitions and Acceptance of Agreement

In these Terms and Conditions (“Terms”), the terms “Platform”, “Website”, “We”, “Us”, and “Our” refer to IMU Creation (OPC) Private Limited and brand Rihla Fashions. The terms “User”, “Customer”, “You”, and “Your” refer to any natural person or corporate entity browsing the Platform or purchasing apparel, garments, accessories, or services.

By placing an order, creating an account, or browsing the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms in accordance with the Indian Contract Act 1872, the Information Technology Act 2000, and the Consumer Protection (E-Commerce) Rules 2020.

2. Eligibility and User Account Responsibilities

• Age Requirement: You must be at least 18 years of age or possess legal parental/guardian consent to make purchases on this Website.
• Account Security: You are responsible for maintaining the confidentiality of your login credentials, password, and account activities. Any unauthorized access must be reported to our Help Desk at pankaj.s.jha@gmail.com immediately.
• Accurate Information: You agree to provide current, complete, and accurate registration, billing, and shipping details for all transactions.

3. Catalog Information, Pricing and GST Invoicing Compliance

All garment specifications, measurements, compositions, and prices displayed on the Platform are subject to continuous quality checks. We strive for exact visual fidelity; however, slight variations in color, texture, or weave may occur due to photography lighting and digital screen calibrations.

4. Order Placement, Acceptance and Contract Formation

Your submission of an order represents an offer to purchase Products from Rihla Fashions. Order receipt confirmation sent by email/SMS acknowledges receipt but does not constitute legal acceptance of the order.

The contract of sale is finalized exclusively when the Products are inspected, packaged, and dispatched from our fulfillment warehouse, accompanied by courier tracking details. We reserve the statutory right to limit order quantities, reject suspicious transactions, or cancel orders arising from typographical or pricing errors.

5. Secure Payments and Transaction Processing

We accept certified, PCI-DSS compliant payment instruments including Unified Payments Interface (UPI – Google Pay, PhonePe, Paytm, BHIM), major Credit and Debit Cards (Visa, MasterCard, RuPay, American Express), Net Banking across 50+ Indian banks, and approved Cash on Delivery (COD) services where serviceable.

We do not capture, record, or store sensitive card numbers or CVV codes on our servers. All financial transactions are processed securely through RBI-authorized payment aggregators utilizing 256-bit SSL encryption.

6. Shipping, Delivery and Risk of Loss

Delivery timelines, courier operations, and dispatch procedures are governed by our standalone Shipping and Delivery Policy. Risk of loss and title for all ordered items pass to you upon successful delivery by our contracted courier partner to your designated delivery address.

7. Returns, Replacements and Refunds

We are dedicated to delivering exceptional apparel and craftsmanship. All returns, reverse pickups, size exchanges, and refunds are governed strictly by our Refund and Cancellation Policy. Requests must be lodged within 7 days of delivery with original tags intact.

8. Intellectual Property Rights

All content published on this Website—including but not limited to brand trademarks, logos, garment patterns, bespoke designs, editorial photography, graphics, videos, code, and text—is the exclusive intellectual property of IMU Creation (OPC) Private Limited or licensed to us. Unauthorized copying, reproduction, distribution, or commercial exploitation is strictly prohibited and subject to legal action under the Indian Copyright Act 1957 and Trademarks Act 1999.

9. Prohibited Platform Conduct

You agree not to engage in any malicious activity against the Platform, including but not limited to:

• Employing automated spiders, scrapers, bots, or data extraction scripts without prior written authorization.
• Attempting to bypass authentication mechanisms or probe system vulnerabilities.
• Submitting fraudulent orders, deceptive chargeback claims, or fabricated identity documents.
• Uploading harmful scripts, trojans, viruses, or defamatory content.

10. Limitation of Liability and Disclaimers

To the maximum extent permitted by applicable law, IMU Creation (OPC) Private Limited shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of or inability to use our Products or Platform. Our aggregate liability for any direct claim arising under an order shall not exceed the total price paid by you for the specific Product in dispute.

11. Governing Law, Jurisdiction and Dispute Resolution

These Terms and all transactions shall be construed and governed in accordance with the laws of India. Any controversy, dispute, or claim arising out of or in connection with these Terms shall first be attempted to be resolved amicably via conciliation with our Grievance Officer within thirty (30) days.

Failing amicable settlement, the dispute shall be referred to arbitration in New Delhi, India under the Arbitration and Conciliation Act, 1996. Subject to arbitration, the competent courts located in New Delhi, India shall have exclusive jurisdiction.