Refund and Cancellation Policy

1. Order Cancellation Policy

We process orders swiftly to ensure rapid delivery. The cancellation terms depend on the fulfillment stage of your order:

• Pre-Dispatch Cancellation (Free of Charge): You may cancel any order free of charge before it has been dispatched from our fulfillment warehouse. You can initiate cancellation directly from your My Account → Orders dashboard or by messaging our Help Desk helpline at / pankaj.s.jha@gmail.com with your Order ID. For prepaid orders canceled prior to dispatch, a 100% refund will be credited back to your original payment method within 5–7 banking business days.
• Post-Dispatch Cancellation: Once an order is in transit with our logistics courier partner, it cannot be canceled in-flight. You may simply refuse delivery when the courier arrives, or accept the package and initiate a standard return under our 7-day return policy.

2. Return & Size Exchange Eligibility Window

We offer a hassle-free return and size exchange policy for a period of 7 calendar days from the recorded date of delivery:

• Apparel Sizing Exchanges: If your garment does not fit perfectly, you may exchange it for a different size of the same style at zero additional shipping cost.
• Defective or Damaged Items: If you receive a damaged, stained, or defective garment, or an incorrect item, report it within 48 hours of delivery with clear photographs for an immediate replacement or priority refund.

3. Conditions for Return Acceptance

To qualify for a full refund or exchange, returned garments must meet our hygiene and quality inspection criteria:

4. Step-by-Step Return Process

1. Initiate Request: Visit https://rihlafashions.com/my-account/orders/ or email pankaj.s.jha@gmail.com specifying your Order Number, item(s) to return, and reason.
2. Reverse Pickup Scheduling: Upon approval, we will schedule a complimentary reverse courier pickup from your delivery address within 24–48 hours.
3. Handover: Hand the securely sealed garment with tags intact to our pickup courier agent. Ensure you obtain a pickup receipt or AWB tracking receipt.
4. Quality Verification: Upon receipt at our central fulfillment hub, our quality assurance team inspects the garment within 24 hours.

5. Refund Modes, GST Credit Notes and Timelines

Once your return passes our quality audit, your refund will be processed promptly:

• Prepaid Transactions (UPI, Net Banking, Credit/Debit Cards): The refund will be credited directly to the original bank account, card, or UPI VPA used during checkout. Bank settlement typically takes 5 to 7 working business days.
• Cash on Delivery (COD) Transactions: Refunds for COD orders are issued via NEFT/IMPS bank transfer to your provided account details, or as store credit wallet coupons, as chosen by you.
• GST Credit Note Issuance: In accordance with Section 34 of the Central Goods and Services Tax (CGST) Act, 2017, an official GST Credit Note reflecting our GSTIN (27AAGCI4965B1ZK) and the original tax invoice number will be issued and emailed to you for complete tax compliance.