Shipping and Delivery Policy

1. Order Processing and Dispatch Timelines

All orders placed on https://rihlafashions.com are processed, quality-checked, and packaged with care:

• Standard Orders: Dispatched from our fulfillment center within 24-48 hours on business working days (Monday through Saturday, excluding gazetted national holidays).
• Orders Placed on Sundays/Holidays: Dispatched on the next immediate business day.
• Made-to-Order / Tailored Garments: Dispatched within 4 to 6 business days as indicated on the product catalog page.

2. Delivery Estimates by Geographic Zones

Once dispatched, transit timelines depend on the destination PIN code:

3. Shipping Charges and Free Delivery Threshold

• Free Standard Shipping: We provide complimentary standard shipping across India on all prepaid orders exceeding ₹999.
• Orders below threshold: A nominal flat shipping charge of ₹99 is applied at checkout to cover express logistics handling.
• Cash on Delivery (COD) Fee: An additional convenience fee of ₹50 may apply to COD orders to account for cash-handling services.

4. Real-Time Shipment Tracking

As soon as your shipment is handed over to our courier partner, you will receive an automated dispatch notification containing:

• Courier Partner Name (e.g., Blue Dart Express, Delhivery).
• Air Waybill (AWB) Consignment Tracking Number.
• Direct live tracking link accessible via SMS, WhatsApp, and Email.
• You can also track your order anytime directly at https://rihlafashions.com/my-account/orders/.

5. Delivery Protocol and Verification

• Multiple Delivery Attempts: Our courier partners make up to three (3) delivery attempts before returning an undelivered parcel to our warehouse.
• OTP Verification: For high-value garments and prepaid consignments, a One-Time Password (OTP) sent to your registered mobile number may be required for secure handover.
• Tamper-Evident Packaging: All Rihla Fashions parcels are sealed in tamper-evident security bags. If the package appears torn, opened, or resealed with unbranded tape, please refuse delivery and notify us immediately.

6. Return to Origin (RTO) and Address Rectification

If a parcel is returned to our fulfillment warehouse due to an incomplete address, incorrect contact number, or customer unavailability after 3 attempts, our customer care concierge will contact you to verify the address for a complimentary re-dispatch.