Contact Us and Help Center
The Contact Us and Help Center at Rihla Fashions provides comprehensive customer support for inquiries and assistance. Our dedicated team is available to ensure a seamless shopping experience for our valued customers.
Welcome to the Rihla Fashions Help Center. Whether you need styling advice, order tracking updates, exchange assistance, or corporate inquiries, our dedicated customer care team is at your service.
Direct Support Channels
Customer Help Desk
For order queries, returns, sizing, and styling:
Average response time: Within 4 hours
Help Desk & WhatsApp
Direct assistance with our concierge team:
Available Monday – Saturday, 10 AM to 7 PM IST
Corporate Headquarters
IMU Creation (OPC) Private Limited
C/O Prithvibhai H Chouhan, Bardan Gully, J M T Road, Asalpha, Ghatkopar, Mumbai – 400084, Maharashtra
Official Email: pankaj.s.jha@gmail.com
GSTIN: 27AAGCI4965B1ZK
Postal Correspondence
Formal notices, legal mailings & written queries:
C/O Prithvibhai H Chouhan, Bardan Gully, J M T Road, Asalpha, Ghatkopar, Mumbai – 400084, Maharashtra
Attn: Legal & Customer Relations Desk
Frequently Asked Questions (Self-Service Help Center)
1. How can I track my order status?
Once your order is dispatched, you will receive an SMS, WhatsApp message, and email containing your carrier name and Air Waybill (AWB) tracking number. You can also view live tracking anytime by logging into My Account → Orders.
2. What is your return and exchange window?
We provide a 7-day return and exchange window from the date of physical delivery for unworn garments with all tags attached. Sizing exchanges are complimentary. Please review our Refund and Cancellation Policy for complete details.
3. How do I download my GST Tax Invoice?
A physical GST invoice is attached inside every package. You can also download a PDF copy anytime from your account dashboard under My Account → Orders → Download Invoice. B2B buyers will see their registered GSTIN displayed for Input Tax Credit (ITC).
4. What payment methods are accepted?
We accept all major UPI apps (Google Pay, PhonePe, Paytm), Debit and Credit Cards (Visa, MasterCard, RuPay, Amex), Net Banking across 50+ Indian banks, and Cash on Delivery (COD) on serviceable postal codes.
5. Can I cancel an order after placing it?
Yes, orders can be cancelled free of charge prior to warehouse dispatch via your account dashboard or by contacting support immediately. Prepaid cancellations receive a 100% refund within 5–7 banking days.
Statutory Grievance Redressal Officer
In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer details are published below:
Name & Designation: Customer Care & Compliance Officer
Company: IMU Creation (OPC) Private Limited
Registered Office: C/O Prithvibhai H Chouhan, Bardan Gully, J M T Road, Asalpha, Ghatkopar, Mumbai – 400084, Maharashtra
Address for Correspondence: C/O Prithvibhai H Chouhan, Bardan Gully, J M T Road, Asalpha, Ghatkopar, Mumbai – 400084, Maharashtra
Official Corporate / Admin Email: pankaj.s.jha@gmail.com
Direct Grievance Email: pankaj.s.jha@gmail.com
Help Desk Helpline: (Mon–Sat, 10:00 AM – 7:00 PM IST)
Statutory Timelines: Acknowledgment within 48 hours; resolution within 30 days.
